-
-
DixonDixon
-

-
-
Dixon
-
-
Products & Services Home - Air Conditioning - Service Plans - SmartPay
Automatic Delivery - Oil Tank Protection - Propane Services - Customer Referral Award [NEW!]


Service Policies

Dixon Bros has always preferred taking care of customers to taking care of customer complaints.

Service Contract
Download our
Service Policies
Brochure (180k PDF)

Over more than 100 years, Dixon has earned a reputation for outstanding service to customers, whether delivering of ice and coal in the 1890's or answering a midnight "No Heat" call just last year. We also believe in helping customers use less of what we sell. That's right! It's surprising, we know, but we want to help you use less heating oil. Using fewer petroleum products is better for all of us on the planet, and we're invested in doing what's right in the long haul. We'll work with you to help keep your equipment working as efficiently as possible, so you use only what oil you absolutely need.

You need to heat your home, however, and you've made a smart choice because oil is far and away the best way to do it with today's technology. And Dixon wants to be your heating oil provider. The very best place to start taking care of your heating system is with a Service Contract which provides for annual maintenance and emergency service.



A Policy
Annual Tune-Up and Efficiency Test - $189
  • Removing soot from furnace and smoke pipe to the chimney base (vacuuming if needed)
  • Flushing low water cut-off
  • Check expansion tank (external only)
  • Cleaning and flushing oil burner strainers and filters
  • Lubricating motor bearings
  • Cleaning fuel pump and regulating pressure
  • Checking and sealing air leaks around furnace doors
  • Inspecting oil tank lines and connections
  • Testing and adjusting all controls
  • Checking oil filters
  • Inspecting and adjusting blower
Two emergency service calls including labor (no parts).

Service Hours
•  During the life of this agreement, Dixon Brothers will provide dependable, prompt emergency service during the winter: 24 hours a day, 7 days a week, October 1 through AprilL 30.

Please note:
•  Summer season service hours are from 7:30 AM to 9:00 PM •  Sunday and holiday service will be rendered for emergency calls such as no heat, serious fuel and water leaks, or dangerous situations. Any service requested on Sundays or holidays that is not of this nature will incur charges of our hourly rate.

Tune-ups must be scheduled between March 1 and October 15. Appointments after this date cannot be guaranteed.

We reserve the right to accept or decline orders for our plan after inspection of the oil burner system.


[ Back to Top ]


B Policy
Burner Parts and Labor (Includes Policy A)
plus coverage on the following ADDITIONAL parts - $219

  • Air Stabilizer
  • Air Stat
  • Altitude Gauge
  • Buss Bar
  • Cad Cell Eye
  • Delayed Oil Valve
  • Drive Coupling (Oil Burner)
  • Electrodes & Leads
  • Fan Control (Warm Air)
  • Fuel Oil Pump
  • Fuel Oil Strainer
  • Gauge Glass
  • Ignition Transformer
  • Limit Control (Warm Air)
  • Nozzle
  • Nozzle Adapter
  • Nozzle Line
  • Oil Burner Motor
  • Oil Filter
  • Porcelains
  • Thermostat (Plain)
  • Toggle Switch
  • Unlimited Service Calls
All labor is included on covered parts.

Contracts exclude Riello Burners

[ Back to Top ]


C Policy
Burner and Boiler Parts and Labor (Includes Policy B)
plus coverage on the following ADDITIONAL parts - $299

  • Zone Valves - Power head only (1 each)
  • Circulators - Circulator Couplings and Bearing Assembly (1 each)*
  • Relief Valves
  • Pressuretrol
  • Water Feeders (hot water boilers only)
  • Low Water Cut off
  • Extrol Tank #15 or #30 only
  • Clock Thermostats and transformers (1 each)
  • Blower Motor (non air conditioning furnace) ( 1each)
  • Primary Control (Safety)**
  • Mixing Valves
  • CAD Cell Relay (RA 184)
  • Tank Gauge (inside only)
All labor is included for service calls related to the repair and replacement of these parts.

* Bearing Assembly $75.00 max
** Due to the cost of today's sophisticated controls, there will be a $50.00 deductible.


Replacement of obsolete parts is not guaranteed. This contract will not cover water damaged parts.

For your convenience we accept Visa, Mastercard, Discover and Amex.

[ Back to Top ]


General Terms & Conditions:

1 Heating Maintenance is available only to customers regularly supplied with oil by us. This policy may be cancelled if payments for oil and service are not made in accordance with our regular credit terms. Prices included herein do not apply to multiple type buildings.

2 All plans are automatically self-renewable from year to year unless either party gives 30 days prior written notice. Payment is due upon receipt of invoice. The plans are non-refundable.

3 Because we guarantee satisfaction, we reserve the right after inspecting equipment to specify the type of protection for it. If the equipment covered by this guarantee is serviced by outside parties or if outside parties supply fuel to the equipment, the guarantee is automatically declared null and void.

4 Plans do not cover the cost of labor or materials for flushing boilers, draining systems, or for damage caused by fire, water, or any other abnormal cause which may affect the operation of the equipment; nor do they cover the cost of switches turned off, FAILURE OF LOW WATER CUT-OFF TO FUNCTION, or failure to keep an adequate supply of oil in tank (unless oil is being supplied under our Automatic Delivery Service). Service and materials not covered by a service policy will be charged at our standard list prices.

5 Heating Maintenance provides for the repair or replacement of no more than one part each per contract year from the parts listed in this folder. (NO OTHER PARTS OF THE FURNACE, BOILER OR HEATING SYSTEM ARE COVERED.) We never hesitate to replace a part when needed but replacement parts cannot be guaranteed.

6 Failure to authorize the performance of service work as recommended by our service department may necessitate service charges or cancellation of your service plan.

7 We are equipped to provide emergency service promptly, but cannot be liable for any delay or failure to supply service or material because of conditions beyond our control. In no event shall we be liable for any consequential damages or injury. We assume no responsibility for heating failure or damage when house or building is unoccupied.

8 The low-water cut-off should be flushed regularly by owner to prevent sediment from interfering with its operation. The company will not assume responsibility for the failure of this control.

9 This is a group rate. No refunds on any unused portions. The company reserves the right to cancel this agreement at any time in the event of willful misuse by the customer.

10 Annual tune-up will be done from March through September during tune-up appointment hours. These hours are Monday through Friday from 8:30 AM to 2:30 PM. A phone call is required to set up your annual tune-up.

11 Whenever service is required on parts not covered by Service Policies, charges for labor will be at our normal hourly charges.

[ Back to Top ]

-
-
Contact Us
-

We Accept Credit
All rights reserved. © J.W. Pierson Petroleum Products | Site Map | Site created by PriMedia | Oil-heat