We don’t need to tell you that there’s a lot of uncertainty in the world. Like you, we’ve had the experience — many times over the last couple of years — of finding food products suddenly missing from the grocery shelves or an empty rental car lot.
At JW Pierson Co., we never want our customers to worry about our ability to keep their homes safe and comfortable. With that commitment in our hearts, we’ve been working on upgrading our technology to ensure the most seamless and satisfying customer experience possible.
Recently, we invested in a new suite of software to serve our customers better. This new system integrates all the parts of our back-office operations to operate smoothly together, including delivery and dispatching.
While our new system may be invisible to you as a customer, you will undoubtedly benefit from the higher level of service it allows us to provide. With this technology, we can quickly verify that all our deliveries — including the number of gallons — were made to the proper addresses.
Also, if you suddenly need an emergency delivery, our software tells us right away which driver is closest to your home. This gets you your fuel faster when you need it.
JW Pierson’s customers can also use these electronic offerings to simplify billing and payment.
With Autopay, you can forget about mailing checks and hoping the postal service isn’t delayed. In fact, you don’t have to remember to pay your bill at all! We’ll automatically deduct your payment from your credit card.
We can also reduce the clutter and waste around your home with paperless billing. You can receive your invoices and statements electronically, directly to your email. You’ll have a complete digital record of your activity with JW Pierson.
As the warmer months continue, we look forward to taking care of you and your family with reliable fuel delivery and expert HVAC maintenance. Don’t hesitate to reach out. We’re here for you!